Modio
A field operations tool redesigned to help technicians plan routes, capture evidence, and resolve jobs on-site.
Gridline Energy's technicians were losing time to clunky tools while working out in the field. I redesigned Modio to help them plan routes, capture evidence, and close out jobs directly on-site, even in demanding conditions. The tool streamlines daily operations and keeps critical job data accurate and accessible.
Year
Client
Work type
Field research
Research focused on the environments where technicians actually worked: low signal, bright sunlight, gloved hands, and constant task interruption. Designing for a comfortable desk would have produced a tool that failed the moment it left the office.
Those constraints shaped a compact information model that prioritized location, required evidence, safety checks, and offline confidence above everything else. Every element had to earn its place on a small screen used in difficult conditions.
Designing for the real world
I ran usability sessions on site rather than in a lab, watching technicians work through real jobs with the prototype in hand. Seeing the tool used with gloves and glare exposed problems no office test would have caught.
Those sessions pushed me toward larger targets, higher contrast, and interactions that tolerated interruption without losing progress. The product got tougher and simpler with every visit.
Task execution
The execution flow uses large touch targets, persistent job status, and inline capture prompts to reduce missed steps during site visits. The interface was built to keep someone on track even when their attention was pulled away repeatedly.
Supervisors received a clearer review queue, while field teams gained a faster way to close jobs with reliable documentation. Both sides of the workflow benefited from the same underlying structure.
Closing the loop
I made sure evidence captured in the field flowed directly into the review queue without extra handling, so nothing had to be re-entered later. Removing that duplication saved time and cut down on errors.
The result was a dependable loop from assignment to sign-off that held up under real operational pressure. Technicians trusted it, and supervisors could finally rely on the record it produced.
